We offer free shipping on most of our items to any home or business address through out Australia. Due to some items being large and heavier we are unable to offer free delivery on all items but don't worry we will give you an upfront freight price on all of our items.
All of our items are delivered assembled. But don't fret in every box you will find assembly instructions as well as tools that will help you assemble your items. But on the very rare occasion you may need some help you can always contact us and we will talk you through the process.
If there are any address discrepancies with your order the product is returned us, a customer care team
member will be in touch.A re-delivery cost will occur for any products that are returned to us
Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
If you are anything like us you hate waiting for your order. We will ship your items with in 3-5 business days once your payment has cleared please note for credit card/ MasterCard payments and afterpay payments it may take longer for the transaction to clear. This means that it may take 5 business days before we are able to ship your order. Due to our suppliers shipping out all of our orders there may be a delay depending on how busy our suppliers are but don't panic we will be in touch with you the entire time so that you are able to know when your items will be sent. Most orders will take between 1- 4 weeks to arrive depending on the location they are being sent to (please note that this is only on stock that is available at the time of order). Due to our delivery being contracted out to a freight company we are unable to be exact with our delivery times. There are delays that could occur that are out of our hands eg floods. We aplogise if this does occur but we are unable to control these things and we will try our hardest to get you your order as soon as possible. If you require a product by a specific date please feel free to contact us and we will try our hardest to get you your order when you require it by (please note that some freight fees may apply if we have to rush your order).
We will supply you with a tracking number for your order where possible. We will email all of the relevant information for your order including tracking number once the order has been sent.
In the unlikely event that your parcel is returned to us, we will contact you via email.
Unsuccessful Delivery Attempt
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick
up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure
your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
Due to suppliers delivery restrictions we are unable to deliver to some suburbs please see the restriction on this page to see if your suburb is exempt.
Only orders that are in stock will be sent within 3-5 business days, if a product is out of order it may take longer depending on when our supplier is due for their next shipment.
Only items that are in stock will arrive to you within 1-4 weeks. Any items that are out of stock will take longer.
Extra freight prices may apply for fast delivery.
All items will be delivered assembled unless stipulated otherwise on the product.
Due to us not having a showroom or our own warehouse we are unable to offer click and collect.
Deliverable Post Codes
Due to the limited access of our delivery companies we where unable to deliver to certain suburbs.
We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically.
Please contact us for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.
|WA||6740||PRINCE REGENT RIVER|
|NSW||2641,2717, 2831, 2898, 2899|
|QLD||4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959|
|QLD||4806-4899, 4900-4999, 9960-9999|